Shipping policy

HomeStory Keepsakes Shipping & Delivery

Updated November 2, 2026. This section applies to personalized home and pet portraits.

Shipping charges

Shipping is charged separately from the portrait price. The currently configured U.S. shipping rate for one unframed 8 × 10 art print is $4.99 USD; for one framed 8 × 10 portrait it is $10.89 USD. The available destinations and final shipping charge for your items will be shown at checkout before payment. Multiple items or different destinations can change the total. These portraits are not covered by the free-shipping offer for previous orders.

Proof approval and printing

HomeStory portraits are printed through Printful. We prepare artwork from your photograph and send a digital proof to the email address used for your order. Printing starts only after your written approval and our final artwork check. Artwork preparation, proof revisions, printing and carrier transit are separate stages. Your first digital proof is sent within 3 business days after we receive a usable photo. Customer review, revisions, physical production and carrier transit add time. Delivery dates are estimates, not guarantees. Please contact us before ordering for a fixed event date. We do not guarantee an event date without first reviewing your request.

Address, tracking and delivery issues

Check your shipping address carefully. Contact support@yourapexwellness.com promptly if it needs correction; changes may not be possible after production begins. Tracking information will be provided when available. For a damaged, incorrect or missing delivery, contact us with your order number and relevant photographs so we can investigate.

Previous orders

The policy below is retained for orders placed under the previous offer. Existing order commitments are unchanged. It does not describe the new HomeStory portrait collection.

Shipping Policy for Previous Orders

Last updated: August 9, 2026

For previous orders, we want your order to arrive safely and with clear expectations from the moment you place your order through delivery.

Free Shipping

The previous offer includes free standard shipping on all U.S. orders. There is no minimum purchase required.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

After processing, standard shipping generally takes approximately 7–12 business days.

Including processing time, customers should expect their order to arrive approximately 8–15 business days after the order is placed.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, destination, customs processing, or other circumstances outside our control.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for tracking information to update.

Multiple Shipments

Some orders containing multiple products may be shipped separately. If this occurs, you may receive more than one package or tracking number. There is no additional shipping charge for separately shipped items.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order information and, when applicable, photographs of the item and packaging so we can review the issue and provide an appropriate resolution.

If tracking shows an order as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.

Returns

Returns are governed by the Refund Policy for Previous Orders. Eligible returns must comply with the conditions and timeframes stated in that policy.

Questions

If you have questions about your order or shipment, please contact us through the contact information provided on our website.